Question 1

Are my kids safe?

Accepted Answer

Yes. Your kids only interact with members you've added yourself. No strangers, no public chat, no discovery of other users.

Question 2

What data do you collect about my kids?

Accepted Answer

The bare minimum: first name, date of birth (to tailor the experience to their age), and avatar. No address, no phone number, no browsing history.

Question 3

Can my child talk to strangers?

Accepted Answer

Never. Joyo is a closed circle: it's impossible to invite or receive messages from anyone outside your family.

Question 4

How do I revoke a child's access?

Accepted Answer

From your parent space, you can suspend or delete a kid account at any time. Deletion is immediate and permanent.

Question 5

Are you COPPA / GDPR compliant?

Accepted Answer

Yes. Joyo complies with European GDPR and US COPPA. Our DPO is reachable at dpo@joyo.app.

Question 6

How does my daughter sign in without a password?

Accepted Answer

You pick a visual code together (a 3-emoji sequence). She memorizes it easily and uses it to sign in — no email, no password.

Question 7

How many people in one family?

Accepted Answer

Up to 4 on the free plan. Unlimited on Family+ and Tribe.

Question 8

Do I need to install an app?

Accepted Answer

No. Joyo runs directly in your browser, on desktop, tablet or phone. A native mobile app is coming later.

Question 9

Does it work on tablet or phone?

Accepted Answer

Yes, perfectly. The interface adapts to your screen size.

Question 10

Is the video really free?

Accepted Answer

Yes, and unlimited. We use a high-quality open-source video stack, embedded directly in Joyo.

Question 11

Is it really free?

Accepted Answer

Yes. The Family plan is free forever, with no ads, no data resale. Our business model relies on future premium subscriptions, not on your data.

Question 12

When will the Premium plan be available?

Accepted Answer

During 2026. Sign up to the newsletter to hear about it first.

Question 13

How do I delete my account?

Accepted Answer

From your profile, in one click. Deletion is immediate, permanent, and all your data is wiped from our servers.

Question 14

Where is my data stored?

Accepted Answer

On servers in the European Union, encrypted at rest and in transit.

Question 15

When is the iOS app coming?

Accepted Answer

A native iOS and Android app is on our 2026 roadmap. Meanwhile, the site works great in any mobile browser.

Questions fréquentes

Sécurité

Utilisation

Compte & facturation

Technique

Questions fréquentes

Sécurité

Mes enfants sont-ils en sécurité ?

Quelles données collectez-vous sur mes enfants ?

Mon enfant peut-il parler à des inconnus ?

Comment révoquer l'accès d'un enfant ?

Êtes-vous conformes COPPA / RGPD ?

Utilisation

Comment ma fille se connecte sans mot de passe ?

Combien de personnes dans une famille ?

Faut-il télécharger une app ?

Ça marche sur tablette ou téléphone ?

La visio est-elle vraiment gratuite ?

Compte & facturation

C'est vraiment gratuit ?

Quand l'abonnement Premium sera-t-il disponible ?

Comment supprimer mon compte ?

Technique

Où sont stockées mes données ?

L'app iOS est prévue quand ?